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Tel : 0114 3830 680

Terms and Conditions


Last Updated: 28th April 2017


Please read all these terms and conditions these apply to 'your' (also referred to as 'The Customer', 'The Consumer', 'You' or 'Your' ) use of the Music City UK website and orders placed via the website.

This website (also referred to as 'site') is owned and operated by Yorkshire Instrument Services Ltd Company Registration 9993370, Trading as Music City UK (also referred to as 'Us' , 'Our' ) which is a company registered in England at: 437 Handsworth Road, Sheffield, S13 9DD.

Use of this website is deemed acceptance of these Terms &Conditions.

We reserve the right to change these terms at any time without notice. It is the customers responsibility to read these Terms and Conditions before using the site each time.



When you place an order you are offering to buy the product from us, however we will only accept the order/ contract once we have shipped the product at which time shall a legally binding contract be formed between us. Until then we reserve the right to can cancel the order in which case we cannot be held liable to any party. If this does happen for example we have made an error on the price or when checked prior to dispatch your item is faulty we will refund you any price you've paid to us.



We display our stock levels on the website for both 'In Stock' products (those we have in-store) and our 'Online Exclusive' range (items available for sale but are ordered from our supplier) when an order is placed Online Exclusive stock levels are reliant upon the data provided from our supplier and may from time to time be incorrect. Please call or email if you wish to check stock availability before ordering.


Descriptions & Product Information

We try to be as accurate as possible when writing descriptions for our products - however please be aware that all sizes, weights and measurements quoted on the website are approximate. Similarly we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you due to the differences in manufacturing and the difference in display colour from device to device.


Prices, Promotions & Payment

We may offer sale prices and promotions from time to time. These are subject to availability and may be withdrawn at our discretion and without notice.

We may also offer discount codes on selected products for a limited time. These are also subject to availability and can be withdrawn at any time. Discount codes usually can't be used in conjunction with any other offer unless expressly specified.

We accept a wide range of both debit and credit cards which are handled by a third party to ensure a secure and worry free purchase.

If you are paying with a Gift Voucher code simply enter this at checkout.


Shipping & Delivery

We offer home delivery to within UK postcode (excluding Scottish Highlands , Scottish Islands, Channel Islands, The Isle of Man or the Republic of Ireland).

In Stock items will be shipped within 3 working days. Online Exclusives are typically dispatched within 5-7 working days. Please note on occasion these may come direct to you from our supplier in an aim to reduce this lead time.


Cancellation & Returns

If you re not happy with your product or simply change your mind you must provide us with notice of cancellation within 14 days of delivery in order to receive a refund.

Please note if you wish to return an item under your 14 day distance sales cancellation rights, the item must be unopened, unused and in the condition we sent it out in. It is your responsibility to pay for all postal charges (initial delivery and return postage costs ) We strongly advise that you pay for tracked postage with adequate insurance as we cannot be held liable for any postal losses.

Once an item is returned to us, providing it is in as new condition (or for pre-owned items the condition it was sent out in) we will issue a refund within 14 days.

If you are returning part of an order that has had a discount code applied a refund will be made for the full amount minus the discount given.


Faulty Products

Nothing in these terms will affect your consumer legal rights in relation to products which are faulty. We will always strive to offer acceptable and appropriate resolutions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights. The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act for most items a 1 year warranty is provided.

Prohibited use of the site

This site is strictly for personal use only.

Any commercial use is prohibited -  including but not limited to: the use of the website and its data for price comparison purposes, competitor research/ data collection and any website content/ type. Prohibited use will automatically incur a penalty fee of £500 charge per day. We reserve the right to also charge additional costs such as legal expenses and other losses. Use of this site will be deemed acceptance and agreement of this condition and the respective charges.



At times we may need to take take our site down for planned maintenance and there may be times when a system failure/ unplanned events make this site unavailable.

We will not be held liable for any direct or indirect loss arising from our site service not being available during these periods.

We may include 3rd party content on our website for tutorials / information or to enhance product descriptions and information. Any 3rd party content is viewed is at your own risk and we will not be liable for any content or its associated risks.

Yorkshire Instrument services Ltd (Trading as Music City UK ) will not be held liable for any unforeseeable losses or damage relating to your contract with us. This includes direct and indirect losses.

To the full extent allowed by applicable law you agree that we will not be liable to you For any third party for any consequential or incidental damages (including but not limited to loss of revenue loss of profits, loss of opportunity, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data or any other indirect special or punitive damages whatsoever that arise out of or are related to the use of our site.

Nothing in this paragraph applies to our liability in respect of products sold nor does it exclude our liability for personal injury or death caused by our negligence.

A person who is not a party to these Terms and Conditions shall have no right under the Contract Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions. This does not affect your statutory rights.