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Privacy Policy

This privacy policy was last updated on 11.06.2017

By using this website, submitting your information, placing an order or subscribing to our services, you expressly consent to this policy

This policy , alongside our Terms & Conditions and Cookies Policy sets out the framework by which any personal data we collect from you, or that you provide to us, will be used.

Please read the following carefully to understand how we will treat your personal data.

For the purpose of the Data Protection Act 1998, the data controller is Yorkshire Instrument Services Ltd, Trading as of 437 Handsworth Road, Sheffield, S13 9DD, United Kingdom.

We keep our privacy policy under review and we will update this webpage from time to time. We recommend you check this policy for updates each time you access it .

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site (our website) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

  • If you choose to create an account, you will be able to manage your personal data online via your account at If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact us via the online form.

With regard to each of your visits to our site we may automatically collect the following information:

  1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  2. Information about your visit, including date and time of when you have been using the website, products viewed, search criteria, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  3. Any information submitted when a customer account is created or an order is placed, e.g Name, Address, Email Address,  Products purchased etc.

  4. Anyinformation we may receive from other sources and third parties (such as details given through competitons etc.)


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more personalised experience when you browse our website and also allows us to improve our site. For more information on the cookies we use and how and why we use them see our Cookie policy.

What we do with the information we gather

We use information held about you in the following ways:

  • to successfully fulfil our contract with you, delivering and providing the products and services that have paid for
  • internal record keeping
  • to provide you (or permit selected third parties to provide you) with information about goods or services we feel may interest you
  • to notify you about changes to our products and services
  • improve our site, products, services and information.
  • allow you to use any interactive features of our site/service
  • help keep our site safe and secure
  • to measure the success of advertising and to deliver more personal advertising
  • to make suggestions and recommendations to you

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know by completing the online form to advise you wish to 'opt out of marketing' or using the 'opt out' or 'unsubscribe' checkbox or link provided.

Disclosure of your information

  • We may share your personal information with selected third parties including: relevant business partners, suppliers and sub-contractors, which includes, but is not limited to: passing on of customer information to partner 'MC Music School' or 'Drukowski Guitars' so they can contact customers directly to discuss the services they offer/ you have shown interest in, disclosing customer names and addresses to suppliers so ordered items can be sent direct from the supplier etc.

  • 3rd party advertisers that require general data sets to select and serve relevant adverts. We do not disclose information about identifiable individuals to advertisers, but we may provide them with information about our users activity based upon location/ gender/ age range etc. We may make use of the personal data we collect in the same way, e.g. displaying advertisements to a target audience based upon the analysis of collated data.

  • In the event that we sell the whole or part of the business we may disclose your personal data to the prospective buyer. If a sale is completed personal data held at that time will be transferred to the buyer.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of use and other agreements; or to protect the rights, property, or safety of Yorkshire Instrument Services Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Storing your personal data

All the personal information collected via this website is recorded in a secure database. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology via a 3rd party. Where we have given you (or where you have chosen) a password which enables you to access your account details, you alone are responsible for keeping this password confidential.

Input of personal data is at the user’s discretion. We have strict policies and procedures regarding the storage, processing and transmission of your personal data. However, we cannot be held liable of any unauthorised access and use of your personal data.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us via the online form.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

Access to Information

Under the Data Protection Act 1998, you have a right to request a copy of the information we hold about you. We will provide you with a copy of the personal information we hold We reserve the right to request proof of your identity before supplying the information. Any access request may be subject to a fee of £15 to meet our costs in providing you with details of the information we hold about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate


Questions, comments and requests regarding this privacy policy are welcomed and should be sent via the online form or by writing to us at : 437 Handsworth Road, Handsworth, Sheffield, S13 9DD

Yorkshire Instrument Services Ltd will process any personal information that it collects in accordance with the Data Protection Act 1998. If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data, please contact us.